Our commitments
Rules, not reassurances.
Hosted in Australia
Your people’s information is stored on Australian servers.
Notes are never shown to the person they’re about
A note, or what someone jots down after a conversation, is private to the person who wrote it. Notes can be shared with that person’s care team: their shepherds, group leaders, pastors and admins. Admins can read private notes, and each time they do it’s recorded.
Leaders’ observations stay with leaders
When a shepherd records how someone is going, that person never sees it.
Access follows care, not job title
Someone’s path and conversations are seen by the people who care for them: their shepherds, group leaders, pastors and admins. Being a leader somewhere else in the church doesn’t open them.
Integration keys are encrypted
Credentials for Elvanto and other systems are encrypted before they’re stored.
Sensitive actions are logged
Changes to church settings, invitations and admin access are recorded in an audit log.
Everyone controls their notifications
Each person chooses which emails and notifications they get, and can unsubscribe in one click.
Who sees what
What a person sees about themselves.
| About a person | The person | Leaders & pastors | Church admins |
|---|---|---|---|
| Their own discipleship reflections | Yes | Yes | |
| A shepherd’s observations about them | No | Yes | |
| Conversations they’ve had | Yes | Yes | |
| What someone noted after a conversation with them | No | Yes | |
| Notes shared with their care team, and replies | No | Yes | |
| Private notes and 1:1s about them | No | Yes |
For the full detail of what we collect and why, read our privacy policy. Questions? Talk to us.
Our posture
Care signals, not judgements.
When Shep shows that someone hasn’t had a conversation in a while, it’s a prompt for the team to reach out, not a verdict on that person’s faith. The work of noticing belongs to the team, not to the person being cared for.
Walk with your people on purpose.
We’re inviting a small group of founding churches to shape Shep with us.