Legal

Cookie Policy

Effective Date: January 1, 2025

This Cookie Policy explains how Shep ("we", "us", or "our") uses cookies and similar technologies when you visit or use our discipleship platform. It explains what these technologies are and why we use them, as well as your rights to control our use of them.


1. What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, to work more efficiently, and to provide reporting information.

Cookies set by the website owner (in this case, Shep) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g. analytics or advertising).

Cookies can be "persistent" (remaining on your device until deleted or they expire) or "session" (deleted when you close your browser).

2. How We Use Cookies

We use cookies for several reasons. Some cookies are required for technical reasons in order for our Service to operate — we refer to these as "essential" cookies. Other cookies enable us to understand how you use our Service, enhance performance, and show relevant features. Specifically, we use cookies to:

  • Keep you authenticated during your session
  • Remember your preferences and settings
  • Understand how visitors interact with our website
  • Measure and improve the performance of our Service
  • Enable security features and detect fraudulent activity
  • Support analytics and product improvement

3. Types of Cookies We Use

Always Active

Essential Cookies

These cookies are strictly necessary for the Service to function and cannot be switched off. They are usually set in response to actions you take, such as logging in or filling in forms. Examples include:

  • Authentication tokens to keep you signed in
  • Session identifiers
  • Security tokens (CSRF protection)
  • Load-balancing cookies
Analytics

Performance & Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Service. They help us to understand which pages are the most and least popular. Examples include:

  • Google Tag Manager / Google Analytics
  • Page view and session duration tracking
  • Interaction event tracking (button clicks, form submissions)
Functional

Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences. They may be set by us or by third-party providers whose services we have added to our pages. Examples include:

  • Remembering your church or organisation preference
  • UI preferences (e.g. theme, layout)
  • Language and region settings

4. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service and to improve the Service. These third-party services include:

ServicePurposeType
Google Tag ManagerAnalytics & event trackingAnalytics
SupabaseAuthentication & session managementEssential
SentryError monitoring & performancePerformance

5. Managing Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in your browser.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

Please note that if you choose to disable cookies, some parts of the Service may not function properly. In particular, disabling essential cookies will prevent you from logging in to your account.

6. Changes to this Policy

We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The "Effective Date" at the top of this Cookie Policy indicates when it was last updated.


7. Contact Us

If you have any questions about our use of cookies or other technologies, please don't hesitate to contact us.

Email our Privacy team

We aim to respond to all cookie-related enquiries within 2 business days.

privacy@shephub.com

You can also reach us through our contact page.